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Free Shipping $25 and over
Free Shipping $25 and over

Shipping Policy

When it comes to online shopping, Places Whee Go prides itself on providing you with a clear and transparent shipping policy.

What is the estimated delivery time?

We understand the excitement you experience when shopping online. That’s why we’re equally excited to deliver the product without a scratch and as quickly as possible. While we try to get your product into your hands as fast as possible, all online orders usually take 3-5 days to be there. In extremely rare cases, it may take up to 7-9 days. Like you, our valued staff likes to enjoy life as well. As such, the only times we can’t deliver are Sundays and Public Holidays. 

Shipping Invoice

We provide a detailed shipping invoice with each order you place, outlining the price, quantities, and shipping charges (where applicable). If you would like further clarification about payment options, feel free to email us at info@placeswheego.com

Address Changes

Places Whee Go is not responsible for wrong or mistaken addresses entered upon ordering. We will make our best effort to change an address before the order goes out. The customer will be subject to any additional shipping charges resulting from rerouting an order.

Lost or Stolen Shipments

If the tracking for your order shows that it was delivered and you are unable to find it, please contact the carrier. Here are the phone numbers for the carriers that we use: 

  • UPS 1-800-742-5877
  • Federal Express 1-800-463-3339
  • United States Postal Service 1-800-275-8777

If they are unable to help you, please contact us via our Contact Us page.

Place Whee Go takes lost and stolen items very seriously. If you believe your order was lost or stolen, please inform us via our Contact Us page, and we will request an investigation by the shipping company. We will take no action toward refunding or replacing a shipment until the shipping company completes this investigation. If you believe your package was stolen, we strongly suggest that you submit a police report. Due to limits on filing claims with major shipping companies, you must report a lost or stolen shipment within one month. Refunding or replacing lost or stolen orders will be done at the sole discretion of Places Whee Go.