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Return & Refund Policy

Return & Refund Policy

Places Whee Go wants you to be completely satisfied with your purchase, and we hope you’ll love everything, but understand if you need to make a return. We will accept unused and unwashed items with original packaging for returns and exchanges within thirty (30) days of purchase. All decisions on returns and exchanges are at the sole discretion of Places Whee Go.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging to be eligible for a return. 

To start a return, you can contact us at info@placeswheego.com. Please note that returns will need to be sent to the following address: 227 Mockingbird Rd., Swannanoa, NC 28778

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@placeswheego.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@placeswheego.com.

  • You must obtain a return authorization.
  • Any packages shipped to Places Whee Go without pre-authorization will be refused
  • All returned merchandise must be unused and unwashed with original packaging with all tags and packing materials included.
  • Any item that has been used or washed is NOT eligible for return.
  • The original shipping charges are NOT refundable, and the customer must pay to ship the product back to Places Whee Go.
  • Returns will receive a refund issued in the original form of payment.
  • Order must not have been purchased as a clearance, final sale, or otherwise restricted type of sale.
  • Returns can take up to 30 days to process.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Missing Items in Shipment

If you receive a package and there is a missing item, you must notify us within two (2) days to ensure proper handling of your claim. After two (2) days, we are not responsible for missing items not reported to us within the stated timeframe.

Lost or Stolen Shipments

Please see our Shipping Information page for information on how to address packages believed to be lost or stolen.

Gift with Purchase (GWP) products must be included with your merchandise according to our return policy for a full refund. Should the order total fall below the GWP threshold and it is not returned, the retail value will be deducted from your credit.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on clearance items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.